If you have a complaint against Education Credit Union, the first step is to contact an officer of the credit union so that we may attempt to resolve the complaint directly. We value your membership. If we are unable to resolve these problems directly, you may contact the Texas Credit Union Department.

"This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. Any member wishing to file a complaint against the credit union should contact the Texas Credit Union Department through one of the means indicated below:

• In person or by U.S. Mail: 914 East Anderson Lane, Austin, Tx, 78752-1699
• Telephone Number: (512) 832-0278
• Fax Number: (512) 832-0278
• Email: complaints@tcud.state.tx.us
• Website: www.tcud.state.tx.us"