Oversees the payments and digital banking function of the credit union, to include ACH Processing, EFT Processing, Wire Transfer, Debit Card Operations, Credit Card Operations and Remote Deposit Capture. Ensures the payments system and digital banking policies and procedures best serve the credit union and its members. Ensure compliance with all applicable state and federal laws. Develop, recommend and report on improvements in payment and digital banking products. Lead the Payments Team to provide exceptional service to members in the area of payments and digital banking.
Essential duties and responsibilities include but are not limited to the following:
Develop and implement payments products, processes, and systems that align with the overall strategic plan of the credit union.
Monitor market trends to ensure credit union remains competitive.
Evaluate service levels, revenue opportunities, and cost structures of relevant third-party relationships. Ensure contract pricing is correct.
Work with third party and internal accounting to provide necessary audit file requests, answer questions and respond formally to management findings when necessary.
Manage Digital Banking process to create the best member experience while mitigating credit union risk.
Recommend fraud and risk mitigation methods to improve the security of the payments department.
Manage Instant Issue Debit Card Program to ensure proper security, storage and inventory maintenance. To include coordination with ECU’s Information Systems department to ensure that all licensing and security protocols are kept up to date.
Analyze all functions of the payment depart for cost effective solutions that align with the strategic plan of the credit union.
Resolve any issues that arise surrounding the payments function of the credit union.
Review and recommend changes to operational systems and procedures affecting the payments function as needed.
Assist in disaster recovery and business continuity plans for the credit union.
Oversee the research and resolution of fraud cases and processing of dispute and chargebacks.
Ensure that proper tools are in place to mitigate the losses from any individual or mass card compromises, as well as, ensure that member communications concerning the event are effective.
4-year college degree; or 10 years related experience and/or training; or equivalent combination of education and experience.
Great Benefits including PTO, Health insurance, Long term disability, Group life, Dental, Vision, and a 401k plan.