Chat with our Virtual Assistant, ECU Ella

Meet Ella, Education Credit Union's friendly virtual assistant!

Ella is here to make managing your finances easier by answering simple questions, helping you find information quickly, and guiding you through ECU’s products and services. If you ever need extra help, Ella will seamlessly connect you to a knowledgeable ECU representative for further assistance during business hours.

Think of Ella as your 24/7 financial helper – always ready to help you!

How to use Ella:

Step 1: Navigate to the bottom right of your screen on this landing page where you will see Ella with a message box that reads: “I’m Ella, your financial assistant. Ask me for help.” and click on her to get started.

Step 2: A chat box will pull up with a “Hi. How can I help?” message. You can ask any question by clicking into the “Type a message…” area. Some questions you can ask Ella include: How do I apply for an auto loan?, Show me my transactions, What is my routing number?

If you click on the grey hamburger stack next to “Type a message…” you can choose from pre-selected topics to ask Ella too.