Lost or Stolen Credit Cards

ECU Fraud Protection Products Contact Information

To report a lost or stolen debit card: 1-800-472-3272
In addition, call ECU’s Member Support during regular business hours at 806-358-7777.

Returning an automated call from our Debit Card Fraud Department: 1-800-262-2024
This phone number is only to be used if you are returning a call from our Debit Card Fraud Department. You CANNOT call this number to report fraud or a lost or stolen card.

Lost or stolen credit cards: 1-855-651-4812
In addition, call ECU’s Credit Card Department during regular business hours at 806-358-7777 or 800-687-8144.

To Verify Suspicious Activity: 1-800-238-8604

Credit Bureaus:

Annual Credit Report and Score

Identity theft has been called the crime of the 21st Century. A new law has been passed in Texas relating to preventing identity theft. It allows the identity theft victim to place a fraud alert on their credit file at no cost.A fraud alert is a 90-day alert on your credit file that blocks any information from being shared so that potential identity thieves can’t obtain your information. It prohibits by law the credit reporting agency from releasing the consumer’s credit report or any information from it without the express authorization of the consumer. If you think you are a victim of identity theft you can go to www.annualcreditreport.com to file an alert that will be sent to all three major credit bureaus.

Financial related frauds have become one of the major concerns facing consumers in recent years. To combat the growing threat, the U.S. government has created a website (stopfraud.gov) that is backed by the efforts of a task force comprising various government agencies (FBI, DOJ, DOL, Federal Reserve, Secret Service, etc.). The site offers a link titled “Report Suspected Fraud,” which will direct users on how to report any type of fraud—everything from elder abuse to securities fraud. Since this joint task force was launched in 2009, over $10 billion dollars in various fraud scheme losses have been uncovered nationwide involving well over 142,000 victims. It’s a great resource—check it out today.